If for any reason you decide to stop using a debit card from Tinkoff, it will not be difficult to terminate the agreement with the bank. It is enough to follow the detailed instructions described in the article and comply with the conditions necessary for canceling the card.
Do you still have funds in your account? Or are you outside of Russia? To know what to do in this case, check out the tips below.
The procedure for canceling a debit card is practically the same as for canceling a credit card issued by Tinkoff. Termination of the contract occurs without problems if there is no debt on the account, and the balance before the procedure has already been reset to zero.
To find out how to properly close a Tinkoff Bank card, we recommend that you familiarize yourself with the instructions below:
- reset your account balance;
- send an application for card cancellation in a convenient way for you (for this it is enough to contact a bank employee using chat, e-mail or call one of the hotline phones);
- when considering an application, it may require identification of your identity (this is necessary for security reasons, so that only the client of the company has access to the account);
- if necessary, you will be sent a certificate confirming the closure of the account and cancellation of the card.
The Tinkoff company does not have offices for receiving clients and works entirely remotely. Thanks to this, you can conclude or terminate the contract in a matter of minutes via the Internet, without leaving your home or office.
What to do with the money on the card?
Before closing via the Internet, pay off the debt or reset your account. You decide how you handle the money on your debit card.
The client can:
- make any purchase by paying with the funds remaining on the card;
- withdraw cash through the nearest ATM of any bank (this method is beneficial if more than 3,000 rubles are withdrawn, since in this case you will not have to pay a commission for cashing out);
- transfer money from one account to another (in another bank or to a virtual wallet, for example, WebMoney);
- withdraw funds through a cash pick-up point (do not forget that such terminals usually charge an additional commission).
If you do not know how best to withdraw money, contact a bank employee via chat or call one of the free phones: 8-800-755-25-50 or 8-800-555-25-50.
After the account is reset to zero, you can contact a company employee to close the card. Information for communication is on the official website of the bank in the "Contacts" section.
There are several ways to apply for the cancellation of the contract, namely by:
- Email [email protected] ;
- round-the-clock telephones 8-800-755-25-50 or 8-800-555-25-50 (calls within the territory of the Russian Federation are free);
- chat with a company representative on the official website.
Regardless of how you apply, you may need to identify yourself. To do this, log in to the site through your personal account, if the request is sent via chat.
If you have contacted the company by e-mail, write from the same address that is indicated in your personal account or the questionnaire filled out at. It is better to make calls to hot lines by the phone number indicated in official documents as your contact number.
If you need a certificate confirming the cancellation of the contract and the closure of the card, be sure to inform the employee about it. The document will be sent as soon as possible in any way convenient for you:
- to an email address;
- fax;
- by post.
In some cases, in order to verify your identity for security purposes, an employee may request the provision of scans or photographs of some documents (for example, your passport).
How to close a Tinkoff Bank card if it has not been activated?
The procedure for canceling an inactive debit card is almost the same as for closing an active account. In this case, the process is much faster, since the client does not need to reset the balance on the card. There is also no need to pre-activate the card.
You just need to contact an employee of the company using one of the above methods and clarify that you want to cancel a card that has not yet been activated.
Follow the advice of a bank representative, and the agreement will be terminated as quickly as possible.
Can I close the card while abroad?
Are you outside Russia and want to deactivate your debit card? It's easy with Tinkoff Bank, since the application is submitted remotely in one of the three ways described above - using a chat on the official website of the company, a phone call +7-495-645-59-19 or messages to the email address [email protected] .
The procedure for closing a card abroad is absolutely identical to that given above. However, do not forget that calling the hotline from another country is not free.
That is why clients outside of Russia are advised to close the card using a chat or an e-mail request.
Do you have a deposit in the bank that needs to be closed?
If you have opened a deposit at Tinkoff Bank and want to close it, you should fill out the appropriate one and send its photo or scan to the company representative in one of the following ways:
- fax to number +7-495-645-59-09 ;
- by post to the address Moscow, 1st Volokolamskiy proezd, 10, building 1 (postal code 123060);
- by email [email protected] .
Note that the procedure proceeds most quickly when submitting an application via the Internet or fax. If you have any questions, you can consult for free in the chat on the official website of the company or by phone.
