When concluding a contract with a provider, it is often indicated that the speed will be provided "up to X megabits". Many do not pay attention to this, but the provider in this case disclaims responsibility for the fact that the speed may not correspond to the one specified in the tariff.
In the case of such a formulation of the contract, the speed may be provided less than that specified in the contract. At the same time, the speed can be indicated as 100 Megabits, and in fact be 2, or even 3 times less. So why can the promised figure differ so significantly from the real one?
Why is the internet speed lower than the one declared by the provider
First of all it is worth check real speed the Internet. The fact that the site opens slowly or the downloads are not fast enough does not mean that the provider is not complying with its obligations. Perhaps the problem is on the side of the resources that the user is trying to access.
The easiest way to check the speed is by using special sites that can be found through a search engine. It should be noted that during the check on the computer should not be started no applications that can consume traffic, otherwise the result will be unreliable. If, nevertheless, the figure shown by the check does not correspond to that indicated by the Internet provider, then you can try to look for the reason:
We have considered most of the reasons that can affect the quality of Internet access. In general, the provider provides the figures specified in the contract and the actual values rarely differ greatly from the promised ones. In the event that the indicators differ by more than 2 times, it is better to contact technical support so that they can diagnose. The cable may be damaged or some other malfunction has occurred.
We cannot imagine today without the Internet. Indeed, we cannot even leave the house until we look at the weather forecast or traffic jams on the service of the same name. For many others, the World Wide Web is a huge and main source of information, which no encyclopedia can argue with. But there are people in the world who, with the help of the Internet, even earn their living ...
In general, it is not for us to tell you about it. But what we would like to talk to you about today is about the problems arising with the Internet. In particular, we would like to tell you why it suddenly began to work slowly for you. You will find out the reasons right now.
You forgot to pay for the Internet
Indeed, many people simply forget to put cash to your personal account, especially if they need to be deposited not by the first day of each month, but in the middle of it. Some have such a feature - if the user has forgotten about the payment, they will not be completely disconnected from the system, but simply limit the maximum speed. Often, the same function is present on limit tariffs. If you download a lot and you do not have enough traffic, then it is recommended to change your tariff plan to unlimited, if such an opportunity is present.
Problems on the provider side
Providers can change equipment. This is not always accompanied by a complete disconnection of the Internet, often its speed is simply underestimated, if there is such an opportunity. Often this happens due to the occurrence of breakdowns, which, by the way, your provider may be completely unaware of until you inform him about it.
If the problem is not resolved within one or two days, then you can safely write a complaint, although it may be more efficient to change the Internet provider to your apartment. But you should not resort to this right away - everyone has force majeure circumstances.
By the way, if the provider has weak equipment, and the number of subscribers is large, then during peak hours a large load on the system can be created, as a result of which users face problems. In such cases, you need to either wait until the Internet provider replaces the equipment, or simply change it to something else.
Programs running on computers
So, we found out that there are no problems with the provider and the connection works as it should. Then, first of all, you need to carefully examine the running programs on your PC or laptop that receive or send information. For example, the well-known ICQ, which is used for communication. Believe it or not, even one such program can completely clog the channel, thereby significantly reducing the connection speed!
However, in practice, this rarely happens. But in this they were noticed more than once. How to fight? There are two ways out: either close the program, or reduce the maximum download speed in the client itself, but even this does not help in all cases.
It is also worth paying attention to all kinds of hidden updates. Yes, that's right - while you don't suspect anything, the next update for the Windows operating system or for the Internet browser is downloaded to your computer. It is at these moments that the speed can drop very strongly. By the way, if we talk about Internet browsers, they often also affect the speed of loading pages or files, and this may not be so much the browser itself as the extensions installed for it.
Malicious files
Viruses and Trojans - the scourge modern internet... They are on every second site, and the owner of the resource may not even know about it. Viruses are very different: some only spoof to redirect the user to various websites, others steal username and passwords from social networks or bank cards, and still others carry out ddos attacks on a third-party computer. Well, the user is not even aware of what is happening on his PC, since it is almost impossible to notice activity without antivirus software. All this muck can clog the channel so much that the Internet works at a very low speed.
What to do in a situation if you have a suspicion of a virus? It's very simple - just use the antivirus installed on your PC. What, you do not have it? How do you ever go out in world wide web?! Remember once and for all - an antivirus must be installed on your computer. Even if it is free, in any case it will be able to weed out most of the malicious files. And free antiviruses are offered by almost all eminent manufacturers.
So, the antivirus is installed. What's next? Next, you need to scan your system. In addition, use a special utility from Kaspersy or Dr.Web Cureit. The latter is a powerful anti-virus software that can easily and effortlessly find a Trojan or virus. The utility is distributed free of charge, however, for this the developers require sending automatic reports after verification. There is nothing terrible in this.
Firewall blocking
If a specific site does not open for you or its loading speed is very low, although it loads instantly from another PC, then the matter may lie in the presence of a firewall. It can be either built into the operating system or antivirus. Try to get to the settings and see if this site is not included in the blocked list. If so, it will need to be removed from there or moved to the exclusion list.
This happens quite rarely, but it still occurs, so this case also cannot be discounted.
Removing temporary and unnecessary files
In this case, we are talking about the cache in browsers, as well as about entries in the registry, which for some reason remain after the removal of a particular program. In both cases, you can delete files by hand, but it is often inconvenient and time-consuming to do this. Therefore, we advise you to use special removal utilities, which are distributed free of charge. One of these utilities is CCleaner. We will talk about it in one of our upcoming articles, but in the meantime, we advise you to read about its capabilities on the official website.
Router problems
If you use a router to get a connection, then your difficulties may be associated with just this small device. The fact is that the speed is often very severely "cut". This happens, for example, in the event of a malfunction or overheating of the device. Try reinstalling the settings on the device again. This can help.
Have you faced a similar challenge and have already solved it? Don't forget to tell us about it!
It happens that after buying and connecting a router, the user notices a decrease in the speed of working with the Internet. Those. Simply put, the speed through the router drops and this happens not only when working through a wireless network, but also with a wired connection.
For example, when working directly, the speed was about 50 Mbps, when connected through a router, it drops to 40 Mbps. Moreover, the drop in speed on the router is not observed when it is connected to another provider. Why this is happening and how to solve this problem - let's figure it out further.
Speed testing
First, you need to figure out, but it is precisely on the router that the speed drops or the decrease is caused by other factors. Go to the site 2ip.ru/speed/ and click - "Test".
Speed Test Site
For information, you can check the speed of your network on other sites (internet.yandex.ru, speedtest.net).
If, during repeated testing, the connection speed drops by 10-20% of the direct connection, then the router is to blame.
Another decrease in connection speed can be seen when watching IP-TV. If the speed has decreased, then the image may "jerk up" or freeze, or may disappear altogether for 1-2 seconds. Why is this happening? Let's figure it out.
Reasons for the decrease in speed
Decline in wireless
Wireless network operation
When working over a wireless network, even when using the "newfangled" 802.11 n protocol, the connection speed may be insufficient. Theoretically, the speed indicators should be about 300 Mbit / s, but in practice, you can "squeeze" about 75 Mbit / s. And if you connect a large number of wireless devices, then the speed can drop significantly.
We conclude that when working over a wireless network, the router always slows down. But how much, it all depends on the "hardware" of the router itself.
Decline in routing
The speed performance of the router directly depends on the communication protocol used by your provider. So when working with DHCP or Static IP, the majority of routers show good speed characteristics, and already with a VPN protocol, a decrease in speed can be observed and a significant drop can be seen when using PPTP. The WAN-LAN routing speed is to blame. The main reasons for the decrease in speed can be - "weak hardware" or poor firmware of the router. It often happens that the router works worse with the factory firmware than with the updated one.
Router login
It also happens that the speed decreases due to the "weak" processor of the router itself (for example, it is generally impossible to work with the VPN protocol with a 240 MHz processor). Although it also happens that on "weak hardware" but with "successful" firmware, the router gives out good speed indicators.
You can get acquainted with the results of testing the work of the main models of routers on a specialized site - www.smallnetbuilder.com.
Router testing site
Decrease on simultaneously open connections
It also happens that only one computer is connected to the router, and the speed drops. This can be caused by a large number of connections. After all, any program or process (even "hidden") is able to create a connection and more than one, and this can significantly slow down the operation of the router.
The most "gluttonous" program in terms of the number of connections is a torrent client. This program, by default, has an unlimited number of connections. And an ordinary router "cuts" the speed if the number of connections goes over the 100-200 mark.
The problem can be solved by changing the torrent settings.
Torrent settings menu
Go to the torrent settings section, find the "Speed" parameter, there you can see the setting - Maximum number of connections, this number can be changed, set as much as you think is necessary for comfortable work in the network.
There are times when directly, even with a large number of connections, the speed indicators were normal, and when the router was connected, they decreased. It should be borne in mind that with a direct connection, your computer was connected to the provider's router and it often happens that this router is much more powerful than your home one, and it easily copes with a large number of connections.
How to solve the problem
If you are sure that the drop in speed is due to your router, then there are several options for solving this problem. We will not consider the option of replacing the router with a more expensive model.
Option two. If possible, change your provider. With protocols such as DHCP, or PPPoE, even the weakest hardware can produce good results. Your provider started working on the VPN protocol and the speed immediately dropped, which means you need to change either the router or the provider.
A separate problem is the decrease in speed when working over a wireless network. After all, the farther you are from the access point, the lower the data transfer rate.
The intensity of the wave decreases with increasing distance, and in proportion to the square of the distance. It is necessary to take into account reflections from various "conducting" surfaces, the presence of diffraction on metal reinforcement in the walls - all this leads to a significant decrease in speed indicators.
You can set a slower protocol (802.11 g) on the router. This should offload the router processor when there are a lot of connections. At the same time, nothing needs to be changed in wireless devices.
Protocol replacement option
There is another option for adjusting the speed of the router, it is very often advised to use it on thematic forums. If your connection is DHCP, then DNS addresses must be specified explicitly.
DNS address setting option
Steam is one of the most popular gaming services through which users purchase computer games, after which the purchase can be downloaded to a computer. Below we will talk about the main recommendations that will increase the download speed in Steam.
Many games have quite an impressive weight, so the download speed must be at the level, otherwise the download can be finished for a very, very long time. Various factors can affect the slow download speed of software from Steam, and many of them may seem obvious to you, but at least one of them may be the main reason drop in your case speed.
Reason 1: home network congestion
First of all, you should suspect that your home network is simply loaded so that Steam cannot quickly download the next game. Check if anything is downloading on other computers connected to your home network - if, for example, the download is performed via a torrent client, then it is because of this that the speed dropped in your case.
Try to limit serious traffic consumption on other devices until the download is complete in your case. As a compromise - performing the download at night.
Reason 2: congestion of the provider's line
The second most popular reason, which manifests itself if you previously had the same speed, but now it has nowhere to be reduced. In this case, it is worth suspecting the congestion of the provider's line. To understand whether the provider is the cause of all your troubles, you can find out by making a phone call to him.
As a rule, if the provider performs work on the line, which can lead to a deterioration in the quality of the Internet connection, then you should be informed about this immediately. Moreover, if at the time of the work the Internet is almost impossible to use, you have the right to ask for a recalculation, asking to deduct from the payment those days when the Internet did not work correctly.
In addition, you can make sure of a similar problem yourself. To do this, close the maximum number of devices connected to the network (or limit their access to the Internet) and measure the Internet speed on your computer, for example,. The optimal speed for downloading games is from 20 Mbps and higher, if you have a normal speed under the contract, but in fact it is practically zero, you should deal with the provider.
Reason 3: download region
Steam automatically determines the most suitable download region, from the servers of which games and programs will be downloaded to your computer. You can increase the download speed on Steam by trying to change the region to an alternative one.
Reason 4: inserted a download limit
A similar reason may be a consequence of previously set parameters on Steam, which you might have forgotten about after a while. Speech about the set download limit, which allows you not to consume all traffic for Steam, so you can improve the network speed in other programs or devices.
Reason 5: no speed limits
- First, you need to measure the current speed of your Internet connection, for example, using the online service Speedtest. We draw your attention to the fact that before measuring it is recommended to close all programs that consume traffic (including Steam), as well as restrict access to the network for other devices.
- Having identified the speed of the Internet, and if it is rather big, we go to the Steam settings, where you should go to the tab "Downloads"... Here in the field "Limit download speed to" you will need to set the parameter equal to the speed that was issued during the measurement in Speedtest, for example, if during the measurement the incoming speed was 15 Mbit / s, then you will need to select this parameter in the program settings. After making changes, save the settings and check the download speed.
Reason 6: low speed of the Internet under the contract
And finally, the most commonplace reason is that you are connected to a low speed tariff, which cannot provide a decent download speed from Steam. For example, many users still use ADSL (which, due to its capabilities, cannot provide speeds higher than 11 Mbit / s), although optics were installed in their house a long time ago.
If you use telephone line for use home internet, check the connection of your home on the provider's website or immediately make a call to the provider. If optics are installed in the house, you will have access to significantly more favorable Internet tariffs, which differ not only in higher speed, but also, sometimes, much lower cost compared to your old tariff.
So we start by determining which operating system is on our computer. And that our computer meets the requirements for the normal operation of this operating system. To do this, hover the cursor over the Computer shortcut, right-click and open properties.
If you have a windows 7 operating system, then the following computer parameters are required for its normal operation.
- Processor with a clock speed of 1GG (gigahertz) or higher.
- Random access memory (RAM) -from 1GB (gigabyte) and above, but preferably, of course, starting with two.
- Free space on the hard disk is at least 20GB, but preferably 50, because when the OS (operating system) is updated, it will increase in size and eat up disk space.
- DirectX 9 graphics device with WDDM driver version 1.0 or higher.
- From my own experience using windows 7 as an OS I will say that these are the minimum tactical and technical data, at which it is impossible to achieve high speed of the computer. The 7 in comparison with XP requires a lot of system resources for its functioning.
Five probable reasons for low internet speed
As always, we follow the path of least resistance:
- We determine the parameters of the computer. For this, we are guided by the above. The processor may not be able to handle the data stream, especially when downloading files from torrent trackers.
- If you use the Internet Explorer browser to access the Internet, then try replacing it with Google Chrome, or Mozilla Firefox, I assure you that it helps a lot.
- Check if the automatic update of windows, the antivirus system is running on the computer, if there is a download of resources from the Internet, or some programs are open. This can be seen by opening the task manager: CTRL + ALT + DEL, where, after removing all tasks, it is advisable to restart web browser Also check the processor load in the task manager mode, if it is loaded at 100%, then this indicates an OS overload (on stationary computers this can be seen from the constantly burning indicator of the operating processes of the OS), which means the provider has nothing to do with it.
- Install (if not) on the computer a utility to check the temperature of the main components of the computer. When the processor, motherboard, video card heats up above the permissible limits, the computer freezes completely or partially. Therefore, it is necessary to constantly monitor the processes occurring inside the system unit. I think a small program AIDA64 will be enough to monitor our hardware.
- The computer is infected with a Trojan virus, spam bot, or some other spyware software... Which secretly turned off protection from you and launched processes invisible to us.
It can send spam, transfer your confidential data, e-mail passwords to its owner, upload any files to the system and thus take up part of the access channel. The best advice for me was to download the Kaspersky Virus Removal Tool from the official website and scan all local drives for viruses.
Thus, dear PC users, in my opinion, the above may be five main reasons for low internet speed... But what you say about this, I think in the near future I will read it in the comments.
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