Positions in a travel company. Tourism Manager Job Description - Sample

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Tourism manager is a common profession in the tourism industry. Tourism manager works in travel agencies, tour operator firms.

The main task of a tourism manager is to ensure a good rest for the client. The tourism manager is engaged in the selection of a suitable tour for the client, hotel booking, collection of the necessary package of documents, incl. insurance, organizing a flight (moving) - buying tickets, issuing visas, preparing advertising brochures, providing advice to clients regarding the place of travel.

Higher education is not a prerequisite, but it provides additional advantages in employment. Knowledge of foreign languages and experience in the field of tourism are encouraged.

A tourism manager must love to travel, have a good memory, iron nerves, possess such qualities as sociability, stress resistance, poise, benevolence, politeness, responsibility, attentiveness, curiosity.

Wage a tourism manager usually consists of a flat rate and a percentage of travel package sales. Thus, the level of remuneration of a tourism manager largely depends on the result of his work - the number of tours sold, the season.

Tourism manager has prospects career growth: You can start with the assistant tourism manager and grow to the position of deputy or director of a travel agency, incl. own.

Speaking about the responsibilities of a manager, we will immediately make a reservation that the job of a tourism manager is a rather broad concept. A manager can be a person who manages a whole group of workers in a travel company and a person who receives phone calls in a travel agency can also boldly and proudly call himself a manager, but in these positions, of course, the scope of work and the level of responsibility will be completely different.

Surely it would be more accurate to know the specific duties performed by each specialist, but here a lot depends on which company offers a job as a tourism manager.

Everyone knows perfectly well that in tourism business travel companies are divided into tour operators who create a product and travel agencies that sell this product to customers. Based on this, it is almost clear what the job of a tourism manager in each of the companies implies.

The responsibilities of managers working in the tour operator's company include:

Development of routes.

Drawing up excursion and entertainment programs.

Reservation of places in hotels.

Redemption of tickets for flights.

Registration of visas and insurance.

Negotiations with the client host, resolution conflict situations.

Formation of a package of tours.

Conclusion of contracts with travel agencies.

Of course, all these duties in the company of a tour operator are performed not only by one employee, but by a whole group of people working side by side. For example, tickets can be bought by managers with little experience, but such a responsible business as developing a new direction will only be entrusted to a professional with solid experience and knowledge.

The responsibilities of managers working in travel agencies include:

Receiving calls.

Consulting clients.

Interaction with managers from tour operator companies.

Market research.

Selection of a tour that meets the needs of the client.

Execution of an agreement with a client.

Thus, one of the main tasks of travel agency managers is selling the finished product, attracting and retaining more customers, because their bread mainly depends on this, therefore, before finding customers and earning their money, many managers have to work hard.

What is a Tourism Manager?

A tourism manager is an employee of a travel company who works directly with clients and organizes their travel (and, if necessary, business or personal) trips. Indeed, since the time when tourist trips abroad in Russia have ceased to be a luxury available only to a select few, the number of those wishing to travel abroad has grown many times over.

However, although now almost anyone can leave, the very organization of the trip is still a rather complicated procedure. The future tourist needs:

get a visa;
book a hotel, hostel or other place to stay in another country (where hotel owners, quite possibly, do not understand Russian);
purchase tickets to the place of rest and back;
organize excursions, etc., if such events are planned.

All this, of course, can be done independently, but it is better to trust a specialist.

Like any other specialist, a tourism manager has his own responsibilities and rights, and certain qualification requirements are imposed on him. All this information is recorded in a document called a job description.

Don't know your rights?

The structure of the job description of a tourism manager, his responsibilities

The legislation does not provide for general rules according to which job descriptions are drawn up. There are GOSTs on office work, which the documentation of firms must comply with, but they describe only General requirements to the documents.

Nevertheless, during the application of job descriptions in practice, certain rules for their compilation have already been developed. According to them, the job description for a tourism manager includes the following parts:

General Provisions. This section describes what the position of a manager is, what place this employee occupies in the structure of the company, and also what the qualifications of a person applying for this position should be.
Scroll job duties... This is the main section of the manual; its contents will be described in detail a little later.
Employee rights. Usually, this includes those rights that are not enshrined in labor legislation: the right to contact management with comments and suggestions, the right to receive information from the management and divisions of the company, etc.
Responsibility to which a tourism manager may be involved: for violation of the legal orders of the manager, improper performance of duties, or damage to the property of the organization, its employees or clients.

Well, now let's talk in more detail about the main part of the job description - the list of responsibilities that are assigned to a specialist holding the position of a tourism manager. Legislation does not specify what exactly should be done this employee- it remains at the discretion of the company itself, which increases the flexibility of internal regulation in organizations. Moreover, the exact list of responsibilities is determined by the scope of the company and the goals that its management sets for itself. However, practice shows that usually the competence of a tourism manager includes:

Analysis of the market of tourist services.
Search for tour operators, taking into account the cost, timing, quality and volume of services they provide, as well as the wishes of customers.
Maintaining contacts with hotels, passenger carriers and companies providing accommodation and excursion services. A tourism manager must know about the presence of such organizations in a particular country and city, the volume of services provided, and their cost. Taking into account the available information, the manager agrees the conditions and, together with the legal department, ensures the preparation of draft contracts (if he has the appropriate authority from the management of his company, he concludes contracts).
Determination of the cost of the travel package purchased by the client, taking into account both basic costs and service fees in the travel company where the manager works.
Bringing to the tourist full information regarding the rules of entry and residence in various countries, the peculiarities of customs and sanitary control, etc. Information should be communicated both in the form of instructions and with the help of memos provided to tourists.
Formation of schedules of arrival and departure of tourist groups and individual tourists.
Training required documents for reporting and keeping statistics.
Informing the company's management about any unforeseen situations concerning tourists, as well as about clients who, for one reason or another, did not return from the trip.

The list is indicative, in each specific company tourism manager job description may include other responsibilities assigned to this employee.

About developing a job description for a tourism manager

The process of drawing up a job description takes place in several stages:

A draft document is being developed. If necessary, the text can be prepared from scratch by the staff of the company itself, although it may well be used as a sample and instruction for the position found on any legal website. The preparation of the text of the instruction for the tourism manager can be carried out as personnel service the company, and the management of the department in which the manager works, or someone from the employees with relevant experience.
The draft instruction is coordinated with the personnel and legal services. If necessary, corrections are made to the text based on their comments.
The head of the company (usually this general manager) approves the instruction by its order. It is from this moment that the document comes into force.
The manager, under the signature, gets acquainted with the text of the instruction. In this case, the employee has the right to demand from the company's management to hand over a certified copy of the document to him.

If the company employs several tourism managers, the job description is usually prepared one for all, since it makes no sense to make individual documents for each (the specifics concerning a particular employee should be recorded in the employment contract). At the same time, it is important to remember that the prepared instruction should not contradict either the legislation or the previously approved internal acts of the company (for example, the regulation on the department in which the manager works). You can find a typical sample of the job description of a tourism manager on our website.

Posted On 05.05.2018

A tourism manager is a specialist who organizes tourist trips. The profession of a tourism manager is one of the interesting fields of activity.

It gives you a chance to visit different parts of the world and earn good money at the same time.

The main task of a tourism manager is to help a tourist choose a country and a tour, as well as organize a good rest. The specialist advises clients, prepares required documents, makes insurance, a visa, buys plane or train tickets, book hotels and solves other problems for the client.

Places of work

The position of tourism manager is always held by travel agencies and tour operators.

History of the profession

At the beginning of the 19th century in France, in the explanatory dictionary, the concept of "tourist" was formed - a person who travels to different countries the world, with the aim of killing time, or out of curiosity. In the same period, construction began railways, shipbuilding was actively developing, the first aviation began to appear, and hotels and sanatoriums began to be made from estates and other houses. As a result, at the beginning of the 20th century, tourism became a mass phenomenon, and the profession of a tourism manager was a prestigious and necessary activity.

Duties of a tourism manager

The duties of a tourism manager are as follows:

Attracting new customers and selling travel vouchers (processing online applications, incoming calls);
Client consultation, selection of optimal tours;
Registration of insurance, visas, passports and other documents;
Hotel room reservation;
Purchase or booking of tickets (air, railway, buses, etc.);
Booking services for clients (excursions, meeting at the airport, car rental, meals, etc.).

The responsibilities of a tourism manager also include resolving conflict situations with clients and contractors.

For example, if the plane is canceled, the customs will not let tourists in, the airline will place the child and the parents on different planes, and much more.

Requirements for a tourism manager

The main requirements for tourism managers are:

Experience in tourism;
PC ownership;

Sometimes additional requirements are put forward such as:

Knowledge of major tourist destinations and resorts;
Knowledge of the market of tour operators;
Sales experience;
Knowledge of a foreign language (most often, English).

Resume sample

A sample resume of a tourism manager.

How to become a tourism manager

If you want to become a manager in the field of tourism and if you love travel, even without work experience, you can easily get a job in a travel agency as an assistant manager. However, in order to run a separate tourism destination or organize serious tours, a tourism manager needs to know foreign language, be able to sell, resolve conflicts and have experience in tourism for over 1.5 years.

Tourism manager salary

The salary of a tourism manager usually consists of a set rate and a percentage of package sales, and therefore depends on the number of tours sold and the season. The income of a qualified tourism manager can be 80 thousand rubles, with a salary of 15 thousand. The average salary of a tourism manager is 35 thousand rubles a month.

Where to get training

In addition to higher education, there are a number of short-term studies on the market, usually from a week to a year.

Interregional Academy of Civil Engineering and industrial complex and her courses in Tourism Manager.

Modern scientific and technical academy and a number of its courses in the direction of "Tourism".

Unified qualification reference book of positions of managers, specialists and other employees (CEN), 2017
Section "Qualification characteristics of positions of workers in tourism organizations"
The section was approved by Order of the Ministry of Health and Social Development of the Russian Federation of March 12, 2012 N 220n

I. General Provisions
II. Qualification characteristics of the positions of employees of organizations carrying out excursion activities
POSITIONS OF MANAGERS
Director (manager) of the excursion bureau
POSITIONS OF SPECIALISTS
Translator (in the field of tourism)
Guide-translator (in the field of tourism)
Guide
Excursion organizer
POSITIONS OF EMPLOYEES
Tour booking agent
Office administrator
III. Qualification characteristics of employees engaged in travel agency activities
POSITIONS OF MANAGERS
Travel Agency Director
Head of Marketing and Sales Department, Travel Agency
POSITIONS OF SPECIALISTS
Tourism manager (outbound, inbound, domestic tourism)
Booking and Sales Manager
Tourist Group Leader
Booking agent
Tourism agent (outbound, inbound, domestic)
Assistant for the formation of excursion (tourist) groups
IV.

Qualification characteristics of workers engaged in tour operator activities
POSITIONS OF MANAGERS
Director of the tour operator organization
Head of the department for booking and sales of tourist products of a tour operator organization
Head of the Department of tourist products tour operator organization
POSITIONS OF SPECIALISTS
Tourism Product Formation Manager
Tourism products manager for tourism directions (outbound, inbound, domestic tourism)
Exit Visa Manager
Relationship manager corporate clients
Culturologist-animator
Order Processing Specialist
Tourism Methodologist
Tourism Consultant
V. Qualification characteristics of employees engaged in hotel activities
POSITIONS OF MANAGERS
Hotel director
Head of Hotel Fund Service
Head of Reception and Accommodation Service
POSITIONS OF SPECIALISTS
Floor attendant
Reception and Accommodation Service Manager
Concierge
Receptionist

I. GENERAL PROVISIONS

1. Section "Qualification characteristics of positions of workers in tourism organizations" of the United qualification handbook positions of managers, specialists and employees (hereinafter - EKS) is intended to address issues related to the regulation labor relations providing effective system management of employees of organizations in the field of tourism, regardless of their organizational and legal forms and forms of ownership.

2. The section "Qualification characteristics of the positions of employees of tourism organizations" of the EKS contains the qualification characteristics of the positions of employees of organizations in the tourism sector, carrying out excursion, travel agency, tour operator and hotel activities (hereinafter - qualification characteristics).

3. Qualification characteristics are used as normative documents or serve as the basis for the development of job descriptions containing a specific list of job duties of employees, taking into account the specifics of work organization and management, as well as the rights, responsibilities and competence of employees. If necessary, the duties included in the qualification characteristics of a certain position can be distributed among several performers.

The qualification characteristic of each position has three sections: "Job responsibilities", "Must know" and "Qualification requirements".

The section "Job responsibilities" contains a list of the main labor functions, which can be fully or partially entrusted to an employee holding a given position, taking into account the technological homogeneity and interconnectedness of work, allowing to ensure optimal specialization by employee positions.

The section "Should know" contains the basic requirements for an employee in relation to special knowledge, as well as knowledge of legislative and other regulatory legal acts, regulations, instructions and other documents, methods and means that the employee must use in the performance of job duties.

In the section "Requirements for qualifications", the level necessary for the performance of job duties is determined vocational training employee, certified by educational documents, as well as requirements for work experience.

5. When developing job descriptions, it is allowed to clarify the list of jobs characteristic of the respective positions in specific conditions.

6. In order to improve the organization and increase the efficiency of workers in tourism organizations, it is possible to expand the range of their responsibilities in comparison with the established corresponding qualification characteristics. In these cases, without changing the official name, the employee may be entrusted with the performance of duties provided for by the qualification characteristics of other positions that are similar in the content of work, equal in complexity, the performance of which does not require another specialty and qualification.

7. The TSA does not include the qualifications of derived positions (senior, leading specialists).

Tourism Manager Job Description

The duties of these workers, the requirements for their knowledge and qualifications are determined on the basis of qualification characteristics relevant positions.

The official title "senior" is applied provided that the employee, along with the performance of the duties stipulated for the position held, manages the performers subordinate to him. The position of "senior" can be established as an exception and in the absence of performers in the direct subordination of the employee, if he is entrusted with the functions of managing an independent section of work.

Employees with the official title of "leading" are assigned the functions of a manager and a responsible executor of work in one of the activities of a structural unit, or responsibilities for coordination and methodological guidance of groups of executors created in structural divisions, taking into account the rational division of labor in specific organizational and technical conditions. The requirements for the length of service of such employees are increased by 2 - 3 years in comparison with the requirements provided for employees who do not have the official title of "leading".

8. Persons who do not have special training or work experience established in the section "Requirements for qualifications", but have sufficient practical experience and performing the job duties assigned to them with high quality and in full, on the recommendation of the attestation commission, are appointed to the relevant positions in the same way as persons with special training and work experience.

Job description tourism manager governs the relationship between the employee and the employer. It contains a list functional responsibilities, the rights of an official. The document describes the responsibility of an employee of a travel agency, establishes requirements for his qualifications, the procedure for subordination, appointment and dismissal.

The regulations are developed by the heads of departments. Approved by the head of the organization.

І. General Provisions

1. The tourism manager belongs to the "executives" category.

2. The tourism manager reports directly to the general director of the organization.

3. Appointment and dismissal of a tourism manager is carried out by order of the general director.

Staff planning

A person who has higher education and work experience in a similar position for at least one year.

5. During the absence of a tourism manager, his rights, functional duties, responsibility are assigned to another official appointed in accordance with the established procedure.

6. Tourism manager is guided in his activities:

regulatory, governing documents of the organization;
rules of internal work schedule;
the legislation of the Russian Federation;
this job description;
orders and orders of the management;
The charter of the organization.

7. Tourism manager should know:

historical, natural, cultural sights of the countries of the world;
ways of transport communication with foreign countries;
rules of work of consular, visa offices;
rules of customs, currency control;
tourist insurance rules;
the procedure for issuing insurance policies, vouchers;
hotel classification system;
the procedure for working with hotels, hotels;
organizations providing excursion and language translation services;
establishments Catering, recreational, entertainment, sports direction;
reference information, travel catalogs;
supply and demand in the tourism market;
principles of advertising, marketing;
norms business communication and etiquette;
principles of establishing business contacts, conducting negotiations;
regulations of the organization;
methods of information processing, database maintenance;
rules of fire protection, labor protection, safety measures.

II. Job responsibilities of a tourism manager

The tourism manager has the following job responsibilities:

1. Looking for tour operators at a given cost, the quality of the provided accommodation services, excursion services for tourists.

2. Collects, analyzes, studies the requirements of clients for the services provided.

3. Establishes business contacts with hotels and institutions providing transport and excursion services. Concludes contracts with them for the provision of services, discusses their conditions.

4. Participates in determining the cost of travel services.

5. Prepares lists of tourists.

6. Draws up schedules for staying in hotels.

7. Instructs clients on the observance of transport safety measures during excursions, accommodation. Informs about the rules of conduct, first aid.

8. Provides clients with the necessary information.

9. Advises clients on:

the order, timing of visa processing;
rules of entry and stay in the country;
date and time of the beginning, end of the trip;
customs, currency control;
the procedure for providing visa, excursion, transport services;
accommodation of tourists;
program of stay, travel routes;
safety measures during the trip.

10. Maintains the information base of the tours carried out.

11. Forms accounting documents.

12. Receives information about the time, place of arrival of clients, contributes to the timely arrival of the tourist group at the designated places.

13. Notifies the head of the organization, interested persons about emergencies with tourists.

14. Establishes and maintains long-term cooperation with key clients.

15. Collects, analyzes comments and wishes of clients.

ІІІ. Rights

A tourism manager has the right to:

1. Submit proposals to the management to improve the organization's performance.

2. To act independently, within the limits of their competence.

3. Possess information about the decisions of the organization's management related to the work of the department.

4. To improve professional qualifications at training events.

5. Communicate with the organization's divisions on business matters.

6. To demand from the management the formation of conditions for the fulfillment of their functional duties, the provision of material values, the safety of documents.

7. Sign documents within their own competence.

8. Do not start performing work tasks when there is a threat to life or health.

9. Inform the management about the identified deficiencies in the organization's activities, send proposals for their elimination.

IV. A responsibility

The tourism manager is responsible for:

1. Completeness of informing clients about travel services.

2. The quality of the implementation of trips.

3. Violation of the norms of communication with counterparties, clients.

4. Safety of trade secrets, confidential data.

5. Completeness information bases clients.

6. Registration of reporting, documentation.

7. Violation of the provisions of the governing documents of the organization.

8. Misuse of Personal Information.

9. Consequences decisions taken, independent action.

10. Implementation of individual action plans.

11. Damage to the organization, its employees, the state, contractors.

12. Improper performance of their duties.

13. Violation of the norms of etiquette, business communication.

14. Violation of the provisions of the internal labor regulations, safety standards, labor discipline, fire protection.

Be smart!

Feedback: Courses “Tourism Manager. Tourism Organization Agent "at the Institute of Industrial Personnel Training (Ukraine, Kiev) - I was very pleased!

Advantages:

lot useful information, especially advice, many examples from the teacher's experience, really give knowledge, structured presentation of information, interesting, good price

Flaws:

I haven't found any minuses for myself

I honestly love the Tourism Manager courses at the Industry Training Institute. And there is a perfectly reasonable explanation for this.

Firstly, all the information that the teacher gives is very useful for those who really want to understand how tourism works.

Job responsibilities of a tourism agent

Secondly, the lessons are well structured. We went exactly according to the program, everyone finished on time. The teacher gives the maximum of the necessary information, and then throws off more notes on which he is giving a lecture already for independent study, there is more information there. I personally really like it when the educational process is arranged this way. There is an opportunity to familiarize yourself with the material in the lesson, and then re-read, add some more information to your notes and thus consolidate the result. Everything is shown clearly on the big screen. For me personally, visualization is a huge plus, since perceiving information only by ear is at least boring and difficult.

Thirdly, the teacher is very good, professional in his field. Everything was chewed, explained several times until everyone sorted it out. Each aspect that we studied was necessarily accompanied by some examples from personal experience teacher is very interesting and very instructive. In addition, it was always possible to address any question of interest that the teacher did not ignore.

Fourth, I really liked the lectures on tourist destinations and the hotel base. A lot of necessary and practical information, I learned about how different regions of the same country differ among themselves (for example, which region of Turkey is for budget tourists, where is it better not to send tourists to Egypt in winter, where to send tourists who are interested in diving, etc.) ... There were a lot of practical advice, which are learned, as a rule, on their own mistakes, and so, thanks to Mikhail Stepanovich, I will no longer make them.

Fifth, before the courses, I had little understanding of what a responsible job a tourism manager is. During the courses, we covered the topic of what a tourism manager should be, watched a video about how a manager should behave with clients, and how he shouldn't - this is very important for future work, because your salary usually depends on how you behave with the client.

Sixth, a very cool practice system. The teacher told us right away that there are two types of practice - one can get a job in an agency, the second - his practical assignments, but as a rule, if you get a job in an agency, all you will be allowed to do is to shift papers from heap to heap and as such there is no practice will be, therefore, practical tasks are the very thing. There is a specially designed training booking system for students, which works on the basis of real tours of tour operators in real time. The process of a manager's work with a tourist is fully modeled, a tour is selected, booked in the system, visa processing, document verification, and the like. It is very interesting, and most importantly, a useful practice for future work.

Before completing the courses, I got a job at the tour operator Coral Travel. As soon as I passed the first stage of the interview and I was given a practical task, I turned to Mikhail Stepanovich for advice and he helped me. The main priority of hiring a company, as a rule, is the presence of a tourism education, which I did not have. But they hired me because they thought that the knowledge that I possess was quite good. (and this is all thanks to the courses). Having started to work, I myself realized that the courses gave me a very good foundation! My colleagues were surprised that I, in fact, not only understand, but also can explain what a charter flight is and how it works, under what conditions a tour operator and an airline work, I can explain how different types of insurance work and in general what they are, I can name the tourist regions of the main directions and describe them and the like. Many people asked about my courses. The girls who just recently graduated from the tourist specialties said that what they taught me in the courses, they do not learn at the university, they practically do not understand tourist destinations, do not go through the hotel base, give a lot of unnecessary information, well, and no practice. Here, too, guys come to practice, sit in the accounting department stamping pieces of paper all day.

Conclusion - the courses are very good and the price is nice. The important thing is that after the courses, knowledge remains and there is not a single drop of regret that the money was wasted.

name of institution, organization

JOB DESCRIPTION

APPROVED

Tourism manager

(signature)

(surname, initials)

I. GENERAL PROVISIONS

1. This job description defines the competencies, functional duties, rights and responsibilities of the tourism manager.

2. The tourism manager is a professional.

3. A tourism manager is appointed and dismissed in accordance with the established labor legislation order by the Order of the General Director as advised by the Head of the sales office.

4. The Tourism Manager reports directly to the General Director, Deputy General Director, Head of the Sales Office.

5. Tourism manager carries out work on market analysis tourist services, preparation, conclusion and support of contracts with clients for services -Project ".

6. The tourism manager in his activities is guided by the acting in LLC "Tour-Project" regulatory documents, by orders of the General Director, Deputy General Director and orders of the Head of the sales office.

II.QUALIFICATION REQUIREMENTS

1. A person who has at least six months of experience in similar positions and a higher (secondary) professional education is appointed to the position of a tourism manager.

2. The tourism manager must know and constantly monitor:

3.1. Fundamentals of tourist law, laws of the Russian Federation "On the fundamentals of tourist activities in Russian Federation"," On the protection of consumer rights in the Russian Federation "," Rules for the provision of services for the sale of tourist products "approved by the Government of the Russian Federation dated July 18, 2007 No. 000 and other regulatory legal documents governing the implementation of tourist activities.

3.2. Market conditions.

3.3. Geography and infrastructure of the countries of the world.

3.4. Assortment, classification, characteristics and purpose of services and products of the company.

3.5. Market and demand development patterns.

3.6. The procedure for the execution of contracts and the conclusion of contracts for the implementation of tours.

3.7. Rules for booking tickets and services, issuing tourist documentation (travel vouchers, vouchers, insurance policies, etc.).

3.8. Schemes of work with hotels, hotels, carrier companies (air, rail, bus, cruise, etc.), other organizations.

3.9. Psychology and principles of sales.

3.10. The technique of motivating customers to buy, the technique of working with objections.

3.11. Business ethics.

3.12. Rules for establishing business contacts.

3. Growth of the customer base.

4. Increase in the "average order" amount.

5. Customers satisfied with the work of a tourism manager.

V... A RESPONSIBILITY

The tourism manager is responsible for:

1. For improper performance or non-performance of their duties provided for by this job description - within the limits established by the current labor legislation of the Russian Federation.

2. For offenses committed in the course of their activities - within the limits established by the current administrative, criminal and civil legislation of the Russian Federation.

3. For causing material damage to the company due to errors in communication with the client or unreasonable provision of discounts and benefits - within the limits established by the current labor legislation of the Russian Federation.

4. For non-compliance with corporate standards of customer service, established during two consecutive audits by the Company's Management - transfer to a lower-paid position not related to sales.

VI... RIGHTS

In order to fully and qualitatively fulfill the duties assigned to the tourism manager, he is granted the following rights:
Use all the resources available to the Company for sales and development of the client network;

1. Receive any information available in the Company necessary for the implementation of sales and development of the client network;

2. Argued to defend before the Head of the sales office the discrepancy between the selling price of any product and the market situation, changes in the assortment or working conditions with the client;

3. To claim in the established manner and within the established time frame necessary information and data from officials firms defined by this instruction;

4. Seek help from the Head of the sales office, and, if necessary, to the General Director or his deputy with suggestions on any issues related to the performance and development of the Company.

VIII... FINAL PROVISIONS

This Job Description has been drawn up in two copies, one of which is kept by the Company, the other - by the tourism manager.

This job description can be updated in accordance with the change in the structure of the Company and its mission, goals, objectives.

Changes and additions to this Job Description are introduced by order of the General Director.



(compiler of the job description)	(signature)	(full name)



(person who signs the job description)

(signature)	(full name)


I have read the instructions:
	(signature)	(full name)

Functions and responsibilities of the staff of the travel agency "Venera-Tour"

Each employee of a travel agency performs a number of functional duties, on which the implementation of the company's goals depends.

A position is a set of tasks, responsibilities that an employee must perform, as well as the responsibility that he bears for his work.

A position is a set of activities that an employee performs in accordance with his duties and responsibilities that he bears. The definition of a position includes its analysis, description and assessment.

Director. A key figure who solves a large number of issues, both economic and strategic.

The travel agency director performs the following duties:

1. Manages, in accordance with the current legislation, the economic and financial and economic activities of the travel agency, bearing full responsibility for the consequences of decisions made, safety and efficient use property of the travel agency, as well as the financial and economic results of its activities.
2. Ensures the achievement of the planned financial and economic indicators of the travel agency.
3. Manages the development of current and long-term plans for the sale of tourist products, the study of served directions and volumes of services provided.
4. Organizes the work and effective interaction of all employees, directs their activities to the development and improvement of the travel agency's activities, taking into account social and market priorities, increasing the efficiency of the travel agency, increasing the volume of services provided and increasing profits, quality and competitiveness of services provided, their compliance with international standards in to conquer domestic and overseas market and meeting the needs of the population in tourism services.
5. Ensures that the travel agency fulfills all obligations to third-party organizations, service customers, buyers of tourism products, as well as economic, labor contracts and business plans.
6. Organizes activities for the provision of tourism services and the sale of tourism products based on scientific forms of management and labor organization, studying the market conditions for tourism services and tourism products in order to improve their quality.
7. Takes measures to provide the travel agency with qualified personnel, rational use and development of their professional knowledge and experience, creating safe and favorable working conditions for life and health.
8. Together with the labor collective, on the basis of the principles of social partnership, ensures the development, conclusion and implementation of a collective agreement, observance of labor discipline, contributes to the development labor motivation, initiative and activity of travel agency workers.
9. Solves issues related to financial, economic and economic activity a travel agency, within the limits of the rights granted to it by law, entrusts the conduct of certain areas of activity to other officials.
10. Ensures the observance of the rule of law in the activities of the travel agency and the implementation of its economic and economic relations, the use of legal means for financial management and functioning in market conditions, strengthening contractual and financial discipline, regulation of social and labor relations.
11. Controls the results of work, the state of labor discipline in the travel agency.
12. Exercises control over the rational use of material, financial resources, evaluates the results of the travel agency's activities and the quality of the services provided.
13. Issues orders (instructions) in all areas of the travel agency.
14. Approves the internal labor regulations, vacation schedule, job descriptions, manufacturing instructions and other organizational legal documents.
15. Makes decisions on the admission, relocation and dismissal of subordinate employees; applies incentive measures to employees; imposes penalties on violators of labor discipline; decides in the prescribed manner the issues of sending employees on business trips.

The tourism manager has the following job responsibilities:

1. Collects, studies and analyzes the requirements of clients for travel services.
2. Searches for the most profitable in terms of cost, timing and quality of services provided by tour operators that provide accommodation and excursion services for tourists.
3. Establishes contacts with hotels and organizations that provide excursion and transport services for the carriage of passengers; agrees with them the basic terms of contracts for the provision of services and ensure their conclusion.
4. Provides the client with the necessary verbal and written information and advises clients:
- - about the rules of entry into the country and stay in it;
- - about the procedure and terms of issuing visas;
- - about currency and customs control;
- - about monuments of history and culture;
- - about transport, visa, excursion services;
- - about accommodation and meals for tourists;
- - about the route of travel and the program of stay;
- - about the date and time of the beginning and end of the trip;
- - on the procedure for meeting, seeing off and accompanying tourists;
- - on measures to ensure safety during travel.
5. Conducts instructions for tourists on the observance of safety measures, as well as on the rules of conduct on vehicles and about the rules of first aid.
6. Immediately informs the head of the organization and interested persons about emergencies with tourists during the incident, as well as about tourists who have not returned from the trip.

The site administrator has the following job responsibilities:

1. In every possible way contributes to the promotion and popularization of the site on the Internet.
2. Develops and maintains the basic concept of the site, makes proposals for finalizing the concept and content of the site, for the introduction of a new service for site visitors.
3. Keeps track of the text content of the site, constant updating of information.
4. Reviews all documents and materials published on the site, deletes and edits materials that do not comply with the general concept and rules of using the site.
5. Monitors compliance by visitors with the rules for using the site, as well as other mandatory requirements, nominated by its creators.
6. Performs work on editing and proofreading materials and their structuring, including the design of the formatting of texts, tables, etc.
7. Investigates the needs and requests of site visitors.

There are three people on the staff of the Venera-Tour travel agency: a general director (who combines the functions of an executive director, a tourism manager and an accountant), a tourism manager and a site administrator. A maximum of two employees are regularly in the office: the general director and the tourism manager. There is a shortage of personnel, namely, a tourism manager. Due to the fact that the general director (she is also a leading tourism manager) is often forced to leave for business issues of the company, only one manager remains in the office to receive incoming calls, customer service, send faxes, prepare documentation and online consultation, which reduces the level of quality of the services provided. Thus, we can conclude that there is a need for optimization staffing table companies to reduce the risk of loss of quality of services in the absence of one of the company's employees for any reason.